Our Promise
We're professionals and our absolute priority is to ensure that you have a brilliant buying experience from start to finish. And we're here with you every step of the way to make sure that happens.
Peace of Mind:
Buyer Protection Moneyback Guarantee: If you don't love it as much as you thought, then no problem, we'll give you a full refund of the price you bought it for, no questions asked. All we ask is you send the piece/s back to us (the cost of which needs to be paid by you), packaged and un-damaged, within 14 days and drop us an email so as we know it's on its way back to us. And then once we receive it, we'll immediately refund your money.
Professionally Packaged:
We use a professional company that have packaged 1000's of pieces of art to send around the world. They're experts at what they do, ensuring your art will arrive un-damaged.
Brand Leaders in Shipping:
We work with TNT, a leading global brand in shipping items around the world. They'll handle everything from safe transit, customs clearance and they'll deliver directly to your door.
Your art will be sent to our packaging partner within 48 hours of receiving your payment. Once packaged, which normally takes around 2 days, it will then be collected and processed by TNT and you'll automatically be sent a tracking number so as you can follow your art on its way to you. And depending on your location, your art should then be with you within 8-10 days of shipping, ready to take pride of place on your wall. And we'll be with you every step of the way.
Certified Original:
Rest assured that every piece of art is 100% original, hand painted by the hand-picked talented artists that we work with. Each piece comes with a certificate of authenticity describing the piece and signed by the artist themsleves.
Safe Shopping:
Our payment service is provded by PayPal. Pay by either your credit or debit card or use your PayPal account. The choice is yours. PayPal is a fully encrypted and secure site for payment. Rest assured the buying process is fully safe and secure.
Complete Information Privacy:
We understand how important your data is and we guarantee total privacy. We will never share or sell any of your data to any 3rd parties whatsoever. The data we obtain is part of the shopping and buying experience; saving pieces you love, signing up for our news or making a purchase. All the information remains with us in our database and we've taken all necessary steps to ensure it's secure and protected.
And of course, we're here with you every step of the way. Any questions, then drop us a line and we'll get back to you as soon as we can.
Our promise to you is that no matter how big or small the interaction, it's a brilliant one from start to finish. We want you to be happy with the experience of finding and buying that perfect piece of art that just makes you smile. That's our goal.
Helping local children who are less fortunate than ourselves is part of what The Yellow Brick Road Gallery is all about. Nothing makes us happier than seeing the smile on the children's faces when they have a brush and some paint to go create.